A missing key is not the only kind of lockout
You might have left the keys indoors, lost them away from home or found that the key no longer turns. These are different situations. Describe what happened immediately before you lost access, including any recent trouble with the lock, handle or door. Small details can help explain what needs assessment.
Do not force a key that is bending or repeatedly push a damaged handle. A lockout does not automatically mean the whole lock must be replaced, and a particular entry method should not be promised without assessing the hardware. Ask for the proposed approach and any likely effect on the existing lock before work starts.
In a condo, separate the lobby from the unit
In Aventura, getting through the main building entrance and opening your private unit can involve different people and systems. Explain where you are stopped: outside the building, outside your unit or at another authorized entrance. A lobby access credential may need the building manager's involvement rather than work on a private lock.
Have the building address, unit number and concierge instructions ready. Contact the owner or property manager when their approval is needed. If identification is inside, tell the phone staff rather than assuming it will prevent or automatically permit the work. Ask what other information can establish your right to enter.
For a business, identify the approver
A locked office suite or shop entrance can affect other people waiting to get in. Tell us whether you are the owner, manager or an employee arranging help. The person requesting the visit may not be the person who can authorize changes to the lock, so agree on that contact early.
Mention any shared building entrance, separate staff door or access procedure that matters to the visit. Do not ask someone to bypass the property's permission process. A clear scope and an available responsible contact can reduce uncertainty when the entrance is assessed and an estimate is discussed.
After entry, decide whether anything else is needed
If the key was simply left inside, there may be a different next step than if it was lost with information identifying the property. Explain your concern and ask whether rekeying suitable hardware is worth considering. Entry, rekeying and replacement are separate decisions that should be reflected in the estimate.
Before agreeing to work, ask about the visit charge, labor, possible parts and what remains subject to inspection. Afterward, check that the affected door and key work as expected. If there is a continuing fault, make sure it is discussed rather than assuming that restored access also means the underlying door problem has been repaired.
Have these details ready
- Address, unit or suite, and the locked entrance
- Where your key is and whether it still turns
- Owner or manager contact where approval is needed
- Any building entry procedure and estimate questions
A few useful answers
What if my identification is inside?
Explain this when you call and ask what information is needed to establish authorized access. Do not assume a particular document or substitute will always be accepted; the circumstances need to be discussed.
Do you also handle keys locked in a car?
There is a separate car lockout page with vehicle and parking details to prepare. On the phone, say it is a vehicle request and give the make, model, year and exact parking location.
Website information updated October 13, 2026. General guidance from LockReach; the specific work and price depend on the assessed job.