Start with the entrance and the problem
A storefront door, an office suite and a staff entrance can use different hardware. Describe which entrance is affected, whether the door still opens and closes, and what has changed. A key that stopped turning needs a different discussion from a request to remove a former employee's access.
Aventura's mix of retail, offices and medical premises makes clear arrival instructions useful. Provide the suite number and the entrance visitors should use. If your business operates inside a managed building, identify which parts of the doorway belong to your premises and which arrangements need the property manager's approval.
Staff changes without unnecessary replacements
When keys have been lost or staff responsibilities change, begin with an inventory. List the doors, the people who should retain access and any keys that open more than one lock. Rekeying suitable hardware may be an option, but the existing key arrangement must be understood before a change is made.
Do not assume that changing one cylinder updates the entire property. Some entrances may have separate keys or electronic credentials managed by someone else. Keep the scope specific, and ask what the proposed work will change. A written record of the new key handover can help the person responsible for access afterward.
A sticking door deserves a closer look
Tell us if the lock works with the door open but struggles when it closes. Also mention a loose handle, a latch that does not engage or a door that has recently become difficult to shut. These symptoms can help separate a lock issue from a broader door or frame problem.
Describe any unusual hardware before arranging a visit. Do not assume every commercial entrance can take a standard replacement lock. Required door functions and building arrangements need to be considered, and some work may call for a different specialist. The first step is identifying a sensible scope, not promising that one part will solve everything.
Choose an authorized contact
Decide who can approve the estimate, answer questions and provide access. For a leased suite, that might involve both the tenant and a property contact. Share any visitor registration procedure or restricted entrance, and explain whether customers will still need to use the doorway while the problem is assessed.
Ask about labor, parts and any visit charge before agreeing to service. If inspection changes the proposed work, have the revised approach and cost explained before proceeding. When the work is finished, test the affected lock and review the key handover with the responsible person. Make sure ordinary opening and closing arrangements remain clear to staff.
Have these details ready
- Business address, suite and affected entrance
- Symptoms or the access change you need
- Authorized approver and building contact if needed
- Existing keys and any shared key arrangements
A few useful answers
Can you rekey a lock after a staff change?
Suitable locks may be rekeyed, depending on their condition and existing key arrangement. Explain which keys and entrances are involved so the proposed change does not overlook another way into the premises.
Do I need to know the hardware brand before calling?
No. Describe the door, lock and problem as clearly as you can. A visible brand name or an available photo may help later, but you do not need to diagnose the hardware yourself.
Website information updated October 13, 2026. General guidance from LockReach; the specific work and price depend on the assessed job.